FAQ

Most definitely, Lattice is a NSW registered licensed builder that holds appropriate insurances to ensure safe delivery of the project whilst complying with regulatory bodies

No, we provide free of charge and obligation-free quotes after inspection and meeting with the client

The short answer is yes, however this is only done under very strict guidelines in order to protect your project and interests.

Absolutely. We welcome your project whether you are starting right from scratch or have plans underway or complete.

At Lattice we have strong relationships with our business partners and suppliers. When it comes to selecting appliances and finishes, we generally meet or refer our customers to supplier showrooms OR we can obtain smaller samples and present them options to you personally.

With the help of our design partners, we offer 3D Computer Generated Images (CGIs) at a cost that resemble the final project and you would be able to make confident decisions prior to committing to the build

Presently, our service is available in Sydney and the suburbs, however we are looking forward expanding our service area.
We commonly service North Shore, Eastern Suburbs, Inner West, Hills, Western Suburbs.

Our tender process is a 3-Stage process.
• Stage 1: involves a site visit and introductory meeting with the client/architect. During this initial stage, we will go through our company’s questionnaire to determine our project suitability for all involved parties.
• Stage 2: We prepare a Bill of Quantities (BOQ) for the project and we also submit our RFI (Request For Information) regarding any discrepancies in the drawings or to address our questions regarding the project.
• Stage 3: is the submission of the formal proposal for the project. Upon submission of our quotation, we also offer an open tender review option whereby we will sit down with the client to go through our quotation and assist with cross-checking other tenders received. This ensures that the client is able to accurately compare tenders that have allowed for the same amount of Scope of Works (SOW).

Unlike larger builder companies, our company’s director are involved in each project. We are committed to limiting the number of projects we do each year so that we can complete them to our exacting standards, and give our clients the peace-of-mind that we will deliver great results. With larger companies, you run the risk of having multiple (and ever-changing) project managers leaving you with communication issues and a less than productive experience.

We can cater for projects from a small bathroom or kitchen renovations to high-end luxury multi storey buildings or commercial fit-outs.
Do we have to move out while building is going on?
In short No. Most times you can remain living as normal, with little disruption until the later stages of the project.
Careful planning and ongoing communication with clients ensures minimal disruption.

Are there additional costs or “hidden extras”
Once our detailed Quotation is approved and a Home Building Contract signed, the contract amount is fixed and does not alter, unless a fully costed variation document is approved by all parties (variations are usually client changes or additional requests for work). Variation procedures are built into the contract and Quotation and are explained in detail before signing. You will not be ask for anything “extra“ if you are not made aware of and have approved it beforehand.

Depending on the size of the project we determine the suitable type of contract that needs to be used, we generally use Fair Trading or Master Builders Contracts for Smaller builds whereas Australian Standards are used for larger and more formal projects.

Yes we can liaise with your local council and take care of all council approvals on your behalf.

No, we can undertake all the design and drafting requirements with our in-house team. We work closely with all our clients to help make sure their ideas and requirements are achieved.

Absolutely! There is nothing more exciting for an owner to be part of their future home or workplace, we can schedule regular on-site meetings with you throughout the construction process. (usually once a fortnight). We believe in empowering our clients with this access so that they feel comfortable, involved and reassured that their project is in the best hands. This helps prevent misunderstandings, and also ensures our clients are able to voice any concerns or ask questions at every project stage.

Upon signing contract, to purchase materials and lock in subcontractors, we generally ask for the usual 10% deposit to commence the project followed by staged progress claims throughout the project

At Lattice we value our customer’s time and we strongly believe in efficient and concise communication between all stake-holders, hence we utilise various communication methods depending on the need and circumstance to keep everyone up to date and to discuss project with our customers and partners. These would include In person, Online Zoom or Teams meetings for collaborations, whatsapp, face-times or whatever it takes to keep everyone up to date.

Please feel free to contact us with any questions you may have (see ‘Contact Us’ page for details). You may also choose to book in a complimentary 15-minute consultation by calling on 02 8960 5440, we are more than happy to assist you in any way shape or form.